Return Policy

Effective Date: 06/21/2022

At Kingleon, we want you to be completely satisfied with your purchase of our premium men's grooming products. If for any reason you are not fully satisfied, we offer a hassle-free return policy to ensure your experience is a positive one.

Please carefully review the following terms regarding our return policy:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be requested within 30 days of receiving your order.
  • Product Condition: The product must be unused, unopened, and in its original packaging.
  • Proof of Purchase: A proof of purchase, such as an order confirmation or receipt, is required for all returns.
  • Non-Returnable Items: Certain items are not eligible for returns (see section 4).

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert email address] or [Insert phone number] with the subject line "Return Request." Please include your order number and the reason for your return.
  2. Return Authorization: After we receive your return request, we will issue a Return Authorization Number (RAN) and send you further instructions on how to proceed with the return.
  3. Pack the Item: Carefully pack the product(s) in their original packaging to prevent damage during transit. Include the Return Authorization Number inside the package.
  4. Ship the Item: Ship the return item(s) to the address provided in the return instructions.

Note: You will be responsible for return shipping costs, unless the product is defective or we made an error in fulfilling your order (e.g., incorrect or damaged items).

3. Refunds

Once we receive and inspect your returned item(s), we will process your refund. The following guidelines apply:

  • Approved Returns: If your return is approved, a refund will be issued to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).

4. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable and cannot be refunded. These include:

  • Used or opened products (e.g., shaving creams, beard oils, etc.).
  • Gift cards or promotional items.
  • Products purchased through third-party retailers or resellers.
  • Final sale or clearance items, as indicated at the time of purchase.

5. Defective or Damaged Products

If you receive a defective or damaged product, we are happy to resolve the issue for you. Please contact our customer service team immediately at [Insert email address] or [Insert phone number] and provide the following:

  • Order number.
  • Photos of the damaged or defective product.
  • A description of the issue.

In these cases, Kingleon will cover the cost of return shipping, and we will either replace the item or issue a full refund.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

7. Late or Missing Refunds

If you have not received your refund within the specified time frame, please:

  1. Check your bank or credit card provider as it may take additional processing time before the refund appears in your account.
  2. If you’ve done this and still have not received your refund, please contact our customer service team at [Insert email address].

8. Changes to This Policy

Kingleon reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website and Services constitutes acceptance of any changes.

9. Contact Us

If you have any questions regarding our Return Policy or need assistance with a return, please contact our customer service team.

We are committed to ensuring your satisfaction with every purchase. Thank you for choosing Kingleon!

By following the guidelines above, we aim to make your return experience as easy and straightforward as possible. Your satisfaction is our priority!